Welcome to Equestrian Gear Sales’ FAQ section. As fellow riders, we understand the importance of quick answers so you can get back to what matters – your horse. Below you’ll find answers to common questions about our products, shipping, payments and more.
About Our Products
What types of equestrian products do you specialise in?
We offer premium equestrian equipment across all riding disciplines, including:
- Bits, bridles and bridlework
- Boots, bandages and competition wear
- Stable equipment like haynets and fencing
- Horse care products including grooming supplies and hoof maintenance
- Rider accessories and country wear
Are your products suitable for all riding disciplines?
Absolutely! Whether you’re a dressage competitor, show jumper, eventer or leisure rider, we carefully select products that meet the needs of all equestrian sports. Many of our items are competition-approved while maintaining everyday practicality.
Ordering & Payments
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to assist.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). Our base in Perth, UK allows us to efficiently serve riders across Europe, North America, Australia and beyond.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, typically arriving 10-15 working days after dispatch
- Free Shipping: For orders over £50, shipped via EMS with delivery in 15-25 working days
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. This allows you to follow your parcel’s journey right to your stable yard or home.
Do you ship to rural stables and equestrian properties?
Yes! As equestrians ourselves, we understand many customers are in rural locations. While we deliver to most countryside addresses, please allow slightly longer delivery times for remote stables.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging with all tags attached. As fellow riders, we want you to be completely satisfied with your gear.
How do I return an item?
Please email our customer service team at [email protected] with your order details and reason for return. We’ll provide return instructions and address details. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my item arrives damaged or faulty?
We take great care in packaging your equestrian gear, but if anything arrives damaged, please contact us immediately with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs.
Customer Service
How can I contact customer service?
Our rider-to-rider customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours (excluding weekends).
What are your business hours?
Our UK office is open Monday-Friday, 9am-5pm GMT. While we may not respond outside these hours, we monitor emails regularly and will get back to you as soon as possible.
Didn’t find the answer you were looking for? Our knowledgeable equestrian team is always happy to help. Email us at [email protected] and we’ll assist with any questions about our products or services.
Happy riding from all of us at Equestrian Gear Sales!