Privacy Policy

At Equestrian Gear Sales, we value your trust as much as we value the trust between rider and horse. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at ukhorseridinggear.com or make purchases from our online store.

1. Information We Collect

We collect information to provide better services to all our equestrian customers:

• Personal Information: When you create an account or make a purchase, we collect your name, email address, shipping address, phone number, and payment information.
• Transaction Data: Details about purchases you’ve made, including products ordered, payment method, and shipping preferences.
• Technical Data: IP address, browser type, device information, and how you interact with our website.
• Communication Data: Any correspondence when you contact our rider-to-rider customer service team.

2. How We Use Your Information

Like carefully fitting a bridle, we use your data appropriately for:

• Processing and fulfilling your orders for equestrian equipment
• Providing customer support and responding to inquiries
• Improving our website and product offerings
• Sending order confirmations, shipping notifications, and service-related communications
• Preventing fraud and enhancing security (just as we would secure a stable)
• Complying with legal obligations

3. Data Sharing and Disclosure

We treat your data with the same care we’d treat a prized stallion:

• Service Providers: We share necessary information with trusted partners who help with payment processing, shipping, and website operations.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the safety of your mount:

• All data is stored on secure servers with industry-standard protection
• Payment information is processed through PCI-compliant systems
• We implement SSL encryption throughout our website
• Regular security audits help maintain our high standards

While we implement these measures, no internet transmission is 100% secure. We encourage riders to use strong passwords and protect their login details.

5. Your Rights

You have control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Opt-out of certain data processing activities
• Restriction: Request limitation on how we use your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small files that help your browsing experience, like a well-placed hoof pick helps your horse’s comfort:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us understand how riders use our site
• Marketing Cookies: Allow us to show relevant equestrian product offers

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. International Data Transfers

As we serve riders globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from young riders without parental consent.

9. Policy Updates

We may update this policy occasionally, just as we update our product range. Significant changes will be communicated to our customers. The latest version will always be available on our website.