Term and Conditions

Last Updated: [Insert Date]

Welcome to Equestrian Gear Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website ukhorseridinggear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Equestrian Community

Equestrian Gear Sales is a rider-to-rider business dedicated to providing quality equestrian equipment for both horse and rider. Our products range from essential riding gear to horse care products, serving the needs of equestrian enthusiasts across the UK and selected international locations.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to place orders through our website. By using our site, you confirm you meet this requirement.

2.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

2.3 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all equestrian products on our site. However, we cannot guarantee that:

• Product colors will display exactly as shown due to monitor variations
• All product features are suitable for every horse or rider
• Product specifications won’t occasionally change by manufacturers

3.2 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Correct pricing errors that may occur

3.3 Restricted Products

Certain products have special handling requirements:

• Feed Supplements and Fly Repellents cannot be returned for health and safety reasons
• Hoof Maintenance products must be unopened to qualify for returns
• Personal items like Competition Wear and Footwear must be unworn for returns

4. Orders and Payments

4.1 Order Process

When you place an order:

• You receive an order confirmation email (this is not a shipping notice)
• We process orders within 1-2 business days (excluding weekends/holidays)
• You’ll receive shipping confirmation with tracking when your order dispatches

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. Shipping costs are additional unless you qualify for free shipping on orders over £50.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

5.2 Delivery Areas

We currently cannot ship to:

• Some Asian countries
• Remote locations

Delivery times may vary during peak seasons or due to customs processing.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

• First check your tracking information
• Contact the shipping carrier directly
• If unresolved, contact our customer service at [email protected]

6. Returns and Refunds

6.1 Returns Policy

We accept returns within 15 days of receiving your order. To qualify:

• Items must be in original, unused condition
• All original packaging and tags must be attached
• Proof of purchase must be included

6.2 Return Process

1. Email [email protected] with “Return Request – Order #[Number]”
2. Wait for our approval (within 2 business days)
3. Ship returns to: 45 Crieff Rd, Perth, GB PH6F 3VI
4. We process refunds within 5 business days of receiving your return

6.3 Refund Timeline

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Your bank may require additional time to post the refund.

6.4 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Feed Supplements (opened or unopened)
• Fly Repellents and other liquid care products
• Opened Hoof Maintenance products
• Worn Competition Wear and Footwear

7. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Product designs

is the property of Equestrian Gear Sales or our suppliers and is protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Equestrian Gear Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Incorrect use of equestrian equipment
• Events beyond our reasonable control (e.g., natural disasters, pandemics)
• Third-party services (e.g., shipping carriers)

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England.

10. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance.

11. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal: 45 Crieff Rd, Perth, GB PH6F 3VI